RESERVATION POLICY

At COMVOY USA ALLIANCE, LLC, we are committed to delivering exceptional ride-share experiences with comfort, care, and confidence, ensuring trust, reliability, and passenger satisfaction in every journey.

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1. Booking Requirements

     - All rides must be booked at least 24 hours in advance to ensure proper scheduling and availability.

     - Last-minute bookings cannot be guaranteed and are subject to availability.

2. Cancellation Policy

     - We understand that plans may change. However, to maintain efficiency for our drivers and operations:

Riders must provide at least 3 hours’ notice to cancel a scheduled ride.

3. Changes to Reservations

    - Requests for changes to existing reservations (e.g., pick-up time or location) must be made at least 3 hours in advance.

    - Changes are subject to availability and may incur additional fees depending on the nature of the request.

4. Additional Fees

    - If a rider is more than 10 minutes late to their scheduled pickup location without prior notice, a $5 late fee will be added to their total fare.

5. Contacting Us

To cancel or make changes to your reservation, please contact us directly:

Email: COMVOYUSA@GMAIL.COM

 

By scheduling a ride with COMVOY USA ALLIANCE, LLC, you agree to adhere to the policies outlined above. These policies are designed to ensure fairness for both riders and drivers while maintaining the quality of service we are proud to offer.